Complaining – it works

Posted: February 17, 2013 in Fun, protest, social

I have recently started a one woman action against the driving parents at one of our local senior schools and have made great strides.  It has had newspaper coverage and road signs have been repainted as a consequence.  Baby steps, but we are getting there.  More on that some other time.  I decided that it was about time I ceased to be a couch potato and took up an age old hobby of mine – swimming.  That is, until I saw the price of it.  Couch potato doesn’t sound so bad after all.  However, why should I have to get unhealthy simply because sports are unaffordable?  Isn’t that wrong?  So, I have emailed the Forum (where our local swimming baths are), to see how their prices work.  My email is below, I’m looking forward to their reply.

Take a guess first, however.  I foresee one of four options:

  1. They won’t reply at all, or only send a standard “thank you for your interest bla bla” response
  2. They will tell me that they appreciate my concerns but…
  3. They will give me a voucher for one free swimming session but won’t change a thing
  4. They will waver the administration fees (a girl can dream right)?

Which one do you think it will be?  Or have I overlooked an option.  Here’s my email anyway.

To whom it may concern,

I would like further information about the following:

Monthly – 6 month Committed swimming membership

All for only…

£20.00 per month per individual 

£16.00 per month per individual concession** 

Please note a one off administration fee of £25.00 is payable for this package.

First of all, you state that the subscription is “only” £20 a month (I believe this is now £19.75?).  Considering FULL membership to the Forum and all its activities is “only” around £25 a month, would it be possible to only pay £6 a month and use everything except the pool?  I can already guess that your answer to that is going to be no, but I do hope it illustrates how bizarre your pricing plans are.  All I want to do is swim, I have no interest in going to any classes or to use any equipment except for your pool.  I find it completely unfair that I should have to pay 80% of a full membership, when I only want to use a single facility.  I’m sure you will now say that this is simply the way your pricing works, but before I part with my money, I would like to know why this is the way your pricing works.  We live in a very difficult global economy at present and enabling people to stay and get healthy should be a priority, but you make it very difficult for us.  I currently do not work, nor am I in receipt of any benefits.  As a consequence, I am not even able to receive the Option 3 leisure card.  Why is it that people like myself always have to get penalised?

My second issue is the “one off administration fee of £25”.  Having worked as an administration worker for many years myself, I know how very little admin workers are paid.   An admin fee of £25 would suggest that you require somebody to work for 4 to 5 hours just to enter my details on your system.  If you were to provide me access to one of your computers, I will enter my own details in about 10 minutes, and I will even do that free of charge.  Again, please explain to me where this seemingly random amount of £25 comes from, and why there is even a need to charge this, consider the exorbitant amount a month you will already be charging me for swimming.

I look forward to your reply.


  1. Marlène van Asten says:

    Very good !!!!

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